Privacy Policy for Balmoral Beach Cottage

Introduction

Balmoral Beach Cottage (referred to as “we,” “our,” or “us”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By booking with us, using our website, or interacting with us, you consent to the collection and use of your personal information as described in this policy.

1. Collection of Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, email address, and phone number.
• Booking Information: Check-in and check-out dates, booking preferences, and payment details.
• Identification and Verification: Passport number or driver’s license details if required by law.
• Website Usage Information: Data collected through cookies and analytics tools, such as your IP address, browsing behavior, and preferences.

We collect this information to provide our services, enhance your stay, and comply with legal obligations.

2. Use of Personal Information

We may use your personal information for the following purposes:

• To process and manage your booking;
• To communicate with you regarding your booking or stay;
• To improve our services, including for marketing and promotional purposes;
• To comply with applicable laws and regulations, including record-keeping obligations.

3. Disclosure of Personal Information

Your personal information may be disclosed to:

• Service Providers: Third-party service providers who assist us with booking management, payment processing, and website analytics.
• Legal Authorities: We may disclose information if required to comply with legal obligations or protect our rights.
• Marketing Partners: With your consent, we may share information with third-party partners for promotional activities.

4. Security of Your Information

We are committed to maintaining the security of your personal information. We take reasonable steps to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure by employing industry-standard security measures.

5. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us using the contact details provided below.

6. Cookies and Analytics

Our website uses cookies and analytics tools to improve the user experience and monitor website performance. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences. You can control cookie settings through your browser preferences.

7. Cross-Border Disclosure

Your personal information may be stored in or transferred to countries outside Australia. In such cases, we take steps to ensure that any overseas recipients comply with privacy standards equivalent to the APPs.

8. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Balmoral Beach Cottage
• Email: [Your email]
• Phone: [Your contact number]
• Address: [Your address]